1 - How do I order video clips or pictures from Bunnycasting?
Click on the buy button for the video clip or picture set you wish to order. Each video clip or picture set has to be ordered separately.
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2 - How long does it take to download the files?
This answer varies depending on what speed your modem is. Most of the files are around 100MB. If you use a cable modem the files should take approximately 10 - 20 minutes. You can figure your time based on the cable modem time. Again we can't guarantee a certain speed for everyone. All files are downloaded from our high speed servers.
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3 - Why wasn't my order accepted?
The only reasons your order will not be accepted is if your credit card company declines you or you entered your credit card information incorrectly.
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4 - Do I have to use a credit card to order files?
Yes, you must use a valid Visa Card or Master Card, if you live in Germany or Austria you also can pay via Direct Debit.
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5 - How much time do I have to download my clip or picture set?
Your files will be available for up to 72 hours.
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6 - What format are the video clips?
The clips we offer are in WMV file format. We do provide you with links to download all the player needed to view the WMV video files.
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7 - Why can't I download my video clip or picture set?
Make sure you have not exceeded your time period and check that you are entering your username and password correctly. The username and password are case sensitive.
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8 - Why do I get a corrupt or invalid file message when trying to play file?
First make sure that you have downloaded the entire file. If your ISP disconnects during the download you would need to download it again. A good way to make sure you have the entire file is to check to see how many MB you are receiving from the download and then compare it with the file on your computer after it's downloaded. If the size is not the same then you didn't receive the entire file....go back and re-download the clip. If this still doesn't work then check and make sure you do not have NORTON Anti-Virus running during the download. This should solve the problem.
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9 - Which media player do I use to view the video clips?
Our file format is the Windows Media Video (WMV) file format and we recommend that you use the Windows Media Player. You may download the Windows Media Player here:
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10 - Can I watch the videos while they are downloading?
Yes, you can, but we recommend that you do not. Most of our video clips are encoded at a relatively high bitrate and will probably be jumpy and pause during the download. We recommend that you use the "Save target as..." option when downloading the video clips and then open and view them after the download has completed.
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11 - When I download the video clips or picture sets to my computer, where do they go?
When you go to the download area to download a file just right-click on the video file and then select the "Save target as...." option. When the download dialog window appears select the "Save" option. At this time you can select where you wish your downloads to be placed and you may also rename the file if you wish. We caution you to make note of the directory where you are placing your file so you can retrieve and view them at a later time. If you misplace or forget your username and password to download a purchased video clip, you can retrieve the username and password by visiting the billing customer area.
If you have any other questions or problems please use our webmaster contact form and we will be happy to help you. Your satisfaction is our major goal!!
